What is L’Artisanat.shop?
lartisanat.shop is a curated online marketplace empowering Mauritian craftsmenship. We connect customers with local artisans and creators offering handmade items such as raffia baskets, handbags, décor pieces, tableware, and eco-conscious accessories.

Are all the products handmade?
Yes. Every item on lartisanat.shop is handcrafted by talented Mauritian artisans using sustainable materials like raffia, wood, and natural fibers.

Where are you based?
We are proudly based in Mauritius and ship both locally and internationally.

How do I place an order?
Simply browse through our collections, add your favorite items to your cart, and proceed to checkout. You can pay securely online using major debit/credit cards or other supported methods.

Do you offer discounts or promotions?
Yes! We regularly run promotions and seasonal offers. For example, during launch week, enjoy up to 50% off and use promo code FREESHIP for free shipping. Join our newsletter to stay updated.

Can I request a custom or personalized order?
Yes, for bulk orders only. Many of our artisans accept custom requests (like personalized colors, sizes, or engravings). Use the “Contact Us” page or chat feature to discuss your design ideas.

Is my payment information secure?
Absolutely. All transactions on lartisanat.shop are processed through secure, encrypted payment gateways to ensure your data remains private.

Do you store my personal details?
Only essential order details (name, email, delivery address) are stored securely to process your purchase. We never share or sell your information.

Do you ship outside Mauritius?
Yes. We ship worldwide. International shipping costs are calculated at checkout based on destination and weight.

How long does delivery take?

Mauritius: 3–7 business days.
International: 7–21 business days, depending on your location.

Do you offer free shipping?
Yes, free shipping is available during selected promotions (for example, when using code FREESHIP).

How can I track my order?
Once your order has been shipped, you’ll receive an email notification. For international deliveries, you will receive an email with a tracking number and link to follow your delivery in real-time.

What is your return policy?
We accept returns within 15 days of delivery for unused items in their original packaging. Due to the handmade nature of our products, slight variations are normal and not considered defects.

How do I return or exchange an item?
Please contact our support team at support@lartisanat.shop within 15 days of receiving your order. We’ll provide return instructions and help arrange the exchange or refund. Full refund policy available here.

How do I care for raffia or woven products?
Keep them dry and away from direct sunlight for long periods. Clean with a soft, damp cloth. Avoid soaking or machine washing.

Are your products eco-friendly?
Yes, our artisans use mostly natural, biodegradable, and locally sourced materials. lartisanat.shop supports sustainable production and fair trade practices.

I’m an artisan. How can I join the platform?
We welcome local creators! Fill out the “Become a Seller” form or contact us at support@lartisanat.shop to apply.

Is there a commission or subscription fee for artisans?
We keep it simple and fair. A small commission or listing fee may apply to support site maintenance, storage facilities, promotions, and secure transactions.